Effective call handling takes time. If less time is spent collecting the basic information to handle the call, such as accessing a customer record on a financial database or even locating and dialling the number, more time can be spent with the customer or more calls can be handled each day.
Screen-pops : MyCalls Desktop works together with your CRM when a call is taken. Information about the caller is automatically screen-popped, signi cantly reducing call handling times, productivity and the customer experience. Compatible with MS Outlook and almost all other CRMs due to its exible integration capabilities.
Productivity : Productivity features like Free Dialling enable users to dial a number in any application, e.g. a website, simply by clicking on it, which reduces the incidence of misdials.
Time management : The time savings and productivity gains soon add up. Just 15 to 20 seconds per call in a busy organisation could amount to more than 40 hours a month. How much could that be worth to your business?
Key features & benefits
Full call control – Real-time views of other extension activity (Busy Lamp Field) from the desktop simpli es all telephone functions & saves time on basics like dialling & call transfer.
NEW! Presence – Provides bird’s eye view of your colleagues status and availability.
Speeds Work ow – Callers are identi ed immediately, with screen-popped access to database records for faster, warmer, more e cient service.
NEW! IM (Instant Messaging) – Ideal for urgent communications and quick responses.
Action buttons – Create your own customizable shortcuts to websites, frequently used documents, service codes and speed dials - everything you need for a call is within clicking distance!
NEW! MyCalls Desktop Lite FREE with every SV9100 - a slimmed down version of MyCalls Desktop – this o ers similar functionality bar, presence and 10 as opposed to 1000 DSS (Speed Dial & Busy Lamp Field) keys.